These terms cover use of www.coventgardencatering.com and catering enquiries placed with Covent Garden Catering by Plattaire (Plattaire & Courtyard Wine Cellars — Covent Garden Catering). They use only identity details we can verify publicly. A formal registered company name, company number and VAT number are not stated here because they are not confirmed in our published materials — ask us if you need them for invoicing.
Who operates the service
The website and catering service are provided by Covent Garden Catering by Plattaire, trading from 17 The Market, Covent Garden, London WC2E 8RB. Contact: orders@coventgardencatering.com, +44 7818 506032.
Enquiries versus confirmed orders
Submitting the website form is a request for availability and a quote — not an automatic confirmed order. An order is confirmed only when we agree the menu, delivery details and price with you and you accept that confirmation (including any payment step we then arrange).
Availability and acceptance
All requests are subject to kitchen capacity, lead times and delivery radius. We may decline or propose alternatives if we cannot fulfil the original request. Next-day options apply only to products marked as such and only when ordered by the stated cut-off.
Pricing, VAT and payment
Prices shown on the website are guide prices for the products listed. The amount payable is the figure we confirm in writing for your order. Applicable VAT will be charged as stated on your quote or invoice. Do not treat website prices as a binding offer until confirmed. We do not take card payments by phone; follow only payment links sent from our orders email.
Delivery windows and access
Delivery operates Monday–Friday, 08:30–13:00, within within two miles of covent garden, including covent garden, soho, holborn, strand and fitzrovia. You must provide accurate delivery details and ensure someone can receive the order at the agreed time (including building access, reception instructions and floor/suite information). Delays caused by incomplete access information may affect the delivery window.
Amendments and cancellations
Contact us as soon as possible if you need to change headcount, dietary notes, timing or cancel. Whether a change or cancellation can be accepted depends on how close you are to the delivery date and what has already been prepared. We will confirm any revised total before charging where a change is accepted.
Allergies, dietary requests and cross-contamination
Tell us about allergies and dietary requirements on the form or by email. We take reasonable care with the information you provide, but our kitchen and packaging environment is not an allergen-free facility. Cross-contamination risk cannot be eliminated entirely. If someone in your party has a severe allergy, discuss it with us before confirming.
Product substitutions and presentation
Seasonal produce and supplier availability may require reasonable substitutions of equivalent quality. Presentation is prepared for office service; photographs on the site are illustrative of style and composition, not a guarantee of identical plating on every order.
Refunds
If we cannot deliver a confirmed order for reasons within our control, we will offer a redelivery, suitable alternative or refund of amounts already paid for the undelivered items, as appropriate. Issues should be raised promptly with photos where relevant so we can investigate.
Website use
You may use this site to browse menus and submit genuine catering enquiries. You must not misuse the forms (including automated spam), attempt to disrupt the service, or use content from the site in a misleading way. Campaign landing paths under /c/ are promotional entry points and are not separate social-media profiles.
Liability
Nothing in these terms excludes liability that cannot be excluded under UK law (including for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, or for losses arising from inaccurate delivery information you provide, events outside our reasonable control, or your failure to follow allergen advice. Our total liability for a confirmed order is limited to the amount paid for that order.
Governing law
These terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction over disputes, without prejudice to any mandatory consumer protections that apply.
Contact
orders@coventgardencatering.com · +44 7818 506032 · 17 The Market, Covent Garden, London WC2E 8RB